Privacy Policy
This Privacy Policy is intended to inform you about how we collect, use, and protect your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable laws and regulations regarding the protection of Protected Health Information (PHI).
By using the OP Care App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
(a) Personal Information: We collect personal information that you provide when you register for an account, such as your name, email address, phone number, and date of birth. We use this information to create and manage your account, provide you with the App’s services, and communicate with you about the App.
(b) Health Information: We collect PHI, including your medical history, appointment details, medications, and other health-related information, when you input it into the App. We use this information to provide you with personalized reminders, track missed appointments and follow-ups, and improve the App’s services.
(c) Device Information: We may collect information about the device you use to access the App, such as the device type, operating system, and unique device identifier. We use this information to improve the App’s performance, maintain its security, and analyze usage trends.
(d) Usage Information: We may collect information about how you interact with the App, such as the features you use, the time you spend on the App, and the pages you visit. We use this information to improve the App’s services and provide a better user experience.
Rest assured that all personal information of users and patient profiles are stored on secure servers that are not accessible by third parties.
Information Sharing and Disclosure
We will not sell or rent your personal information or PHI to third parties. We may disclose your information in the following circumstances:
- We may share your information with your healthcare providers to help manage your treatment plan.
- We may share your information if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others.
Retention of Data
We will retain and use your personal data as necessary to comply with our legal obligations. This includes retaining your data to comply with applicable laws, resolve disputes, and enforce our legal agreements and policies.
Additionally, OP Care will retain device-captured data for internal analysis purposes. Generally, data usage is retained for a shorter period of time, except when it is used to strengthen the security or improve the functionality of our services or when we are legally obligated to retain such data for longer periods.
Data Security
We have implemented industry-standard efforts to safeguard the confidentiality of information gathered in our application and protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Access to patient information is limited to specific users who require the data for patient management. Users and patient profiles are associated with a clinic, and users associated with a clinic can only view patient records associated with that clinic. Additionally, logs are maintained to keep track of all activity done on patient profiles, such as profile creation, updates, treatment planning/editing, and other patient management steps. These logs contain the details of the user who made any updates.
Our employees may view the information entered in the application in the course of operating the service or providing support to healthcare providers. We keep access to information to an absolute minimum and educate employees properly about their responsibilities in handling data. We also receive contractual promises of strict secrecy from them. Your personal information is contained behind secured networks and is only accessible to a limited number of individuals who have special access rights. Furthermore, sensitive information such as login credentials and images are encrypted via Secure Socket Layer (SSL) technology.
We use a third-party service provider to send SMS to the mobile number provided by the patient. These SMS messages are sent solely to inform patients of an upcoming appointment and do not contain any sensitive information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws and regulations. When we make changes, we will update the “Last updated” date at the beginning of this Privacy.